South African Airways scoops coveted customer satisfaction awards

South African Airways (SAA) has been named Best Airline Africa for the twelfth consecutive year. Feedback from SAA’s customers also ensured that SAA walks away with the Best Airline Staff Service Africa award for the third time. The awards were presented at the Skytrax World Airline Awards ceremony in London, today.
“The fact that these awards are directly based on customer surveys makes them the benchmarks of airline excellence,” says Monwabisi Kalawe, CEO of SAA. “Customers are undoubtedly the heartbeat of any business, and Excellent Customer Service is one of the five strategic objectives of our long-term turnaround strategy, Gaining Altitude: to be rated so highly by our customers testifies that we are on the right flight path.”
The awards are based on a consumer satisfaction survey conducted each year by Skytrax, an independent aviation research organisation. This year, the survey elicited responses from 18-million business and leisure air travellers from 160 countries, covering more than 200 airlines, from the largest international airlines to smaller domestic carriers.
The online survey is open for a 10-month period, giving passengers an opportunity to rate their experience in the air and on the ground. It measures satisfaction across 41 key performance indicators of airline front-line product and service including check-in, boarding, on-board seat comfort, cabin cleanliness, food, beverages, inflight entertainment and staff service.
“SAA is the airline with the most awards across the whole of Africa; for example, in January we retained the Skytrax 4-Star Airline ranking, for the 12th year in a row. SAA is the only carrier on the African continent to achieve this high level 4-Star Airline rating, which certifies the good quality of the service we offer across all travel categories,” concludes Kalawe. “But to be singled out directly by our customers is worth everything to us, and a great foundation on which to build an even better airline.”
Early in May, the youth of South Africa voted SAA as the ‘Coolest’ Domestic Airline as part of the 2014 Sunday Times Generation Next Awards. The award ceremony, held in Johannesburg, saluted South Africa’s most popular brands, products, celebrities and sport stars – as voted for by the country’s eight to 22-year olds.

Comments

Delta Air Lines Soars with Dual Skytrax Awards

Delta Air Lines have once again proven its excellence in the aviation industry by clinching two prestigious Skytrax World Airline Awards at the 2024 ceremony held in the United Kingdom. The airline was honored with the titles of Best Airline in North America and Best Airline Staff Service, marking its fourth consecutive win for the former and third for the latter. The Skytrax World Airline Awards are renowned as the pinnacle of quality recognition in the global airline sector. They are determined by the votes of travelers worldwide through the Skytrax World Airline Survey, the most extensive customer experience survey in the industry. "Winning these awards underscores how our dedication to providing the very best travel experience is appreciated by the 200 million customers who choose to fly with Delta every year," said Ralph Albus, Delta’s Director of Global Communications EMEAI. “Skytrax is among the most respected awards in the industry, and we are particularly proud that ...

Delta’s revamped wine program brings new selections on board

Delta Airlines has recently revamped its wine program, adding 17 high-quality wines to its in-flight menu that rotates seasonally until August of the next year. Available in all classes of service, the revamped program offers a variety of flavors to choose from, allowing customers to turn their in-flight meals into a fine-dining experience. Delta’s wine program criteria went beyond just a wine’s finish, focusing on partnering with brands that share Delta’s values. The final selections reflect the diverse community of the winegrowing world and lead their industry in sustainability practices. Delta’s partnership with world-renowned Master Sommelier Andrea Robinson helped curate a wine list that is elevated, balanced, diverse, and delicious. The extensive vetting process saw hundreds of contenders being narrowed down to the final selection. What makes Delta’s wine program unique is the fact that each wine is chosen not only for its taste but also for its ability to taste good at 35,...

Police arrest singer, Tiwa Savage, for alleged assault

Tiwa Savage, has been arrested by the police for allegedly humiliating a policeman who apprehended her for violating some provisions of the Lagos State Road Traffic Law. Savage, often referred to as Mavin First Lady, was said to have argued with the policeman, who flagged her down for flouting traffic rules in front of Eko Hotels and Suites Victoria Island, on Saturday. Savage, who was recently signed a brand ambassador deal with Forte Oil, allegedly came down from the vehicle she was driving in and confronted the policeman. During the ensuing argument with the cop, Savage, who was said to have been infuriated by the development, allegedly removed the cap of the policeman. The first African female Pepsi ambassador, was reportedly whisked away to the Victoria Island Police Division for humiliating and assaulting the policeman. A policeman at the station, who spoke to our correspondent on the condition of anonymity, said Savage was released shortly after. He said, “Tiwa Sa...

Adeola Victor

Search This Blog