Skip to main content

South African Airways scoops coveted customer satisfaction awards

South African Airways (SAA) has been named Best Airline Africa for the twelfth consecutive year. Feedback from SAA’s customers also ensured that SAA walks away with the Best Airline Staff Service Africa award for the third time. The awards were presented at the Skytrax World Airline Awards ceremony in London, today.
“The fact that these awards are directly based on customer surveys makes them the benchmarks of airline excellence,” says Monwabisi Kalawe, CEO of SAA. “Customers are undoubtedly the heartbeat of any business, and Excellent Customer Service is one of the five strategic objectives of our long-term turnaround strategy, Gaining Altitude: to be rated so highly by our customers testifies that we are on the right flight path.”
The awards are based on a consumer satisfaction survey conducted each year by Skytrax, an independent aviation research organisation. This year, the survey elicited responses from 18-million business and leisure air travellers from 160 countries, covering more than 200 airlines, from the largest international airlines to smaller domestic carriers.
The online survey is open for a 10-month period, giving passengers an opportunity to rate their experience in the air and on the ground. It measures satisfaction across 41 key performance indicators of airline front-line product and service including check-in, boarding, on-board seat comfort, cabin cleanliness, food, beverages, inflight entertainment and staff service.
“SAA is the airline with the most awards across the whole of Africa; for example, in January we retained the Skytrax 4-Star Airline ranking, for the 12th year in a row. SAA is the only carrier on the African continent to achieve this high level 4-Star Airline rating, which certifies the good quality of the service we offer across all travel categories,” concludes Kalawe. “But to be singled out directly by our customers is worth everything to us, and a great foundation on which to build an even better airline.”
Early in May, the youth of South Africa voted SAA as the ‘Coolest’ Domestic Airline as part of the 2014 Sunday Times Generation Next Awards. The award ceremony, held in Johannesburg, saluted South Africa’s most popular brands, products, celebrities and sport stars – as voted for by the country’s eight to 22-year olds.

Comments

Popular posts from this blog

What led to VP near helicopter crash – AIB

The Accident Investigation Bureau (AIB) on Tuesday clarified that the Calverton Helicopter crash that happened at Kabba Stadium, Kogi State on February, second 2019 with Vice president Yemi Osinbajo and 11 others on board to brown out or in-flight perceivability limitation because of residue or sand noticeable all around.  The AIB Commissioner Akin Olateru told columnists on Tuesday in Abuja that the event was likewise disclosed to the causal factor to incorporate Inappropriate landing method, non-adherence to organization methodology for known or foreseen brownout condition during landing and absence of hazard evaluation, restricted landing site arrangement and arranging before initiation of the flight.  The report uncovered that about 13:46hrs on February 2, 2019 the helicopter withdrew Abuja runway 22 for Kabba. On board were 12 people including the Vice President of the Federal Republic of Nigeria, his escort and three team individuals (Pilot, Co-pilot and an Engineer)....

Ready, set, let’s go: Delta gives customers more ways to reclaim the joy of travel

Global airline’s people-first approach continues with landmark moves that boost loyalty rewards, simplify travel and reignite the experience Delta customers can now look forward to industry-first loyalty rewards, digital tools that make it simple and seamless to satisfy travel requirements, more seats to more destinations, and new and classic onboard refreshment options. Consumer confidence and deman d for travel are growing as COVID-19 vaccinations accelerate, and Delta is welcoming customers back with new travel experiences – all while enhancing the Delta CareStandard health and safety commitment the airline has become known for during the pandemic. Delta is launching new digital resources to make travel planning easier, including an interactive map that is searchable by price and destination type; offering SkyMiles Members the ability to earn up to 75 percent more toward Medallion Status on most ticket types, including Award Travel, in a first for the industry; reintroducing ...

Delta CEO Ed Bastian noted for ‘optimism, hope and confidence’

 Throughout the past year, leaders and companies across the globe have had to step up and adjust to unprecedented challenges that have affected both employees and customers, from the ongoing COVID-19 pandemic to the global reckoning over historic racial inequality and injustice.   While the pandemic’s impact on the airline industry has been staggering, Delta responded with swift, decisive action under CEO Ed Bastian's leadership to put people over profits. The airline prioritized customers' and employees’ health and safety above all else and ultimately saved jobs, preserved liquidity and cash balance, and positioned Delta for the future.   In an MIT Sloan Management Review piece about leading purposefully, his leadership was summarized with a quote, “It’s people over profits. We strongly believe that if we take good care of our people, including our customers, they will take care of the bottom line for us. We needed to lean on people’s loyalty. They will put us ...